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We’re Calling An Audible With Our Commenting System

As I’m sure most of you have figured out by now, we have pulled the plug on the Livefyre commenting system. It had a lot of potential and the Livefyre folks were a pleasure to work with, but at the end of the day, there were too many unresolved issues and it was having an adverse effect on site performance and comment frequency. Our goal with the change was to provide a better experience for our readers and unfortunately it seemed to have the opposite effect.

We wish Livefyre the best, but we have decided to call an audible and go in a different direction. As you’ll see below, we have installed a new comment system called Disqus. Some of you may even be familiar with it as it’s been used by TechCrunch and Engadget, two of the world’s most popular tech blogs, and a host of other popular internet destinations with a high degree of success.

The feature set is very similar to Livefyre (includes real-time commenting), but the difference is Disqus has been around longer and had more time to work out the kinks. I’ve been testing it on the site for the past few nights across the most popular browsers (IE, Firefox, Chrome and Safari) and only ran into one issue in Firefox 3.6.xx. When you first load a page in Firefox everything works fine, but if you refresh the page, it won’t let you input a comment into the text box. I’ve been working with Disqus support on the issue for past few days, but I’m not sure if they’ve identified the problem and if they’re going to address it. Nevertheless, I found that upgrading to Firefox 4 resolves the problem. So for any Firefox users that may encounter the issue, it can be fixed by upgrading. I’ve found that Firefox 4 is faster that previous versions anyways, so you may want to upgrade regardless.

As for logging in to comment, you can post as a guest, but I don’t recommend it for regular commenters since it makes you re-enter your name and email address for each comment. I found that logging in through your Facebook account is the easiest. It literally only takes a click or two if you’re already signed into Facebook. Creating a Disqus profile is super simple as well. All you have to do is enter your email address, your username and choose a password. Disqus will then send you an email with further instructions. I haven’t tried the other methods, but I imagine those are simple as well.

Disqus also has a mobile commenting system for those of you with the fancy smartphones. I’m still living in 2005 with my crappy Nextel so I haven’t been able to test it myself, but it seems to work on the iPhone emulator I have on my computer. Those of you with iPhones, Androids and Blackberry’s, please let me know how it works for you.

As I said, our goal is to give you guys a better experience on MMAConvert.com and we hope Disqus is a step in that direction. If you have any questions, we’ll do our best to answer them. And of course if you do run into any problems, please let us know so we can get them sorted out.

Thanks again for your patience and support. Hopefully this one works out. Fingers crossed!

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